Complaints
How to tell us if something has gone wrong, and how we'll put it right.
Last updated: 26 October 2026
We work hard to get things right, but if you're unhappy with anything we've done, we want to know so we can fix it.
How to complain
- Tell us. Call +44 7393 122979, WhatsApp us or email admin@hyperledgerit.com. Tell us what went wrong and what you'd like us to do.
- We'll acknowledge it within 2 working days.
- We'll look into it and give you a full reply within 10 working days. If it will take longer, we'll tell you why.
- Still not happy? Prithvi Singh will personally review your complaint and reply within a further 10 working days.
If we can't agree, you may be able to use an independent mediation or dispute resolution service, and you keep your full legal rights.
For complaints about how we've used your personal information, see our privacy policy.